Job Description

Reference # : 20-00241Title : Technical Writer
Location : Albany, NY
Position Type : Contract
Experience Level : Start Date / End Date : 04/10/2020 / 11/10/2020
New York State Department of Health -Health Information Technology System

The Health Commerce System (HCS) supports over 200 applications delivering critical services statewide to a variety of constituents inclusive of physicians, hospitals, laboratories, pharmacies, local health departments and other clinicians. Historically, poor documentation of the HCS infrastructure has left existing staff without the full knowledge of all baseline components on which the HCS runs, multiple applications are also being developed by contractors. In order to fill this critical knowledge gap which has been compounded by attrition and ensure that state staff has adequate documentation to support the applications after the contracts are over, we are requesting the services of an HBITS expert technical writer to fully document the infrastructure on which so many depend.

The consultant's daily tasks will include:
Documentation of as-is and to-be server and network infrastructure
Documentation of Knowledge Base articles
Maintenance of existing documentation

· Collaborate with technical architects and system programmers to fully document the system design and dependencies
· Work closely with the technical and developer teams (from initial assignment through closure) of infrastructure change requests and update manuals\documentation as necessary
· Publish all finished product documentation files (Visio, PDF and Word files) to internal Sharepoint site
· Make recommendations and provide guidance to help strengthen the quality, accuracy, and ease of use of written materials
-Analyze process flow and translate processes into diagrams and charts
-Development of Frequently Asked Questions text


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