Job Description

Reference # : 19-00626Title : Technical Writer
Location : Albany, NY
Position Type : Contract
Experience Level : Start Date / End Date : 09/06/2019 / 09/06/2020
The consultant's daily tasks will include:
Documentation of as-is and to-be server and network infrastructure
Documentation of Knowledge Base articles
Maintenance of existing documentation
· Collaborate with technical architects and system programmers to fully document the system design and dependencies
· Work closely with the technical and developer teams (from initial assignment through closure) of infrastructure change requests and update manuals\documentation as necessary
· Publish all finished product documentation files (Visio, PDF and Word files) to internal Sharepoint site
· Make recommendations and provide guidance to help strengthen the quality, accuracy, and ease of use of written materials
-Analyze process flow and translate processes into diagrams and charts
-Development of Frequently Asked Questions text


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