Job Description

Reference # : 21-00924Title : Technical Writer-Senior
Location : Tampa, FL
Position Type : Contract
Experience Level : Start Date / End Date : 08/02/2021 / 08/01/2022
Our client, a leading global financial services company, has approximately 200 million customer accounts and does business in more than 140 countries. They provide consumers, corporations, governments and institutions with financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.
Seeking an experienced professional to serve as a Technical Writer. Ensures resiliency of critical business processes and technology, and their availability to customers, third parties, regulators, and other stakeholders during an unplanned event or disruption. Staff in this job family ensure that recovery plans are viable, executable, implemented, and tested, through incorporation of both technology and business requirements.

Job Description
The Technical Writer will be responsible for documenting process/procedural changes resulting from various initiatives and advancing needed amendments to Policy and Standards. The position requires a candidate who can compose clear and coherent information specific to client continuity capabilities (both existing and proposed), that span a wide array of organization initiatives. Working off hours and weekends will be required to support activities for this role.


-Writes clear and concise documents for technical, non-technical, and executive level audiences; assesses audience needs and adjusts tone and technical terms to meet those needs

-Creates and edits procedural and governance documentation such as process guides and policies, conforming to organizational style and tone
-Documents process/procedural changes resulting from project workstreams; captures and highlights related changes to Policy and Standards and other documentation needs
-Supports regulatory interaction activities through documentation of activities and performance, including quarterly updates, exam facilitation, response requirements, and corrective action progress
-Develops a thorough understanding of the organizations documentation deliverables by meeting with colleagues to discuss document objectives and requirements
-Engages with division and other subject matter experts (e.g. technology, information security, risk management) to ensure that specialized topics are appropriately addressed, and that documentation is fit for purpose
-Enhances quality of Policy and Standards documentation through efficiency of delivery and appropriateness of content
-Researches and builds knowledge about process, services, and technology to be documented
-Adapts to, and follows, project schedules and deadlines; plans writing activities accordingly
-Revises, edits, or updates governance documents, presentations, and user guides as necessary

-Self-starter with strong interpersonal, organizational, and documentation skills with the ability to work independently to obtain the goals of the team
-Attention to detail and ability to discuss, document and confirm document interrelationships and process flows

-Ability to 'connect the dots' and communicate the 'big picture'
-Demonstrates ethical fitness and integrity People
-Interacts effectively with senior management
-Values a diverse workforce. Strong appreciation of differences in style and/or perspective, recognizing benefits to inform and enhance decisions or actions, and ultimately organizational success.

-Promotes a culture of collaboration and teamwork, encouraging the sharing of ideas and lessons learned

-Multi-tasks productively and reliably, while managing multiple priorities
-Ability to work virtually

-Performs other duties and functions as assigned

-Good understanding of financial services and regulations
-Ability to present complex information in clear, concise text for diverse audiences

-Proven experience writing executive level briefings, operating procedures, and policies

-Excellent grammar, editing, and writing skills with a strong attention to detail
-Strong document organization - audit trails, versioning, and information management
-Highly proficient Microsoft Office skills in Word, PowerPoint and Excel
-Bachelors or Master's degree in business, technology, or related discipline with a minimum of 5 years' experience in technical writing

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Application Instructions

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