Job Description

Reference # : 19-01112Title : Software Analyst
Location : Rochester
Position Type : Contract
Experience Level : Start Date / End Date : 12/18/2019 / 06/18/2022
Description
The County is looking for an SAP Finance Software Analyst. Initially the primary focus will be on the upgrade to SAP S4 HANA. In addition, the County finance users require support for the ongoing SAP production operation in the finance area. This position would be responsible for both and would report to Information Services and be assigned to Finance for SAP support.

-Provides hands on finance supports during finance testing, training and production support phases of multiple projects and enhancements
-Troubleshoots SAP problems from end users and resolves them to the customer's satisfaction.
-Researches and recommends new solutions to business problems based on experience with SAP ERP and HANA
-Participates in remediating testing defects identified by super users
-Learns new tools and technologies as needed solve SAP problems with access to the right resources
-Distinguishes between project delivered content and enhancement options for the Monroe County landscape architecture.
-Uses computer systems: Microsoft Office, specifically Microsoft Word, Excel, PowerPoint, Visio, web based incident management systems, file shares, email to communicate SAP user's problems and supporting solutions.

-Works independently, with limited direction;
-Communicates with the other members of the SAP Finance Team, the IS department, the internal Monroe County Customers, and the support Vendors;
-Solves problems using a wide range of resources
-Create training materials and job aids as needed for users at all levels;
-Updates and runs test cases during upgrades for functional users as needed;
-Participates in testing of systems or software;
-Communicate in writing and verbally with end users, IT professionals, super users, and Finance Executives.

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