Job Description

Reference # : 17-01751Title : Servicing Communications Lead
Location : Long Island City, NY
Position Type : Contract
Experience Level : Start Date / End Date : 10/30/2017 / 10/28/2018
- Work with VP, Journey Servicing Communications Lead & Overhaul Strategy to help overhaul the communications to achieve:
- Deepen Customer Loyalty: Create preference by demonstrating value and increasing delight via differentiated servicing strategies
- Digital First Customer Interactions: Leverage digital channels to enhance and simplify the experience
- Differentiate How We Communicate: Make it easy, interesting, and appealing for our customers to get the info they need
- Work with Servicing delivery teams to get legal and compliance approvals.
- Contribute to end - to - end creative development to ensure all items are accounted for and a flawless customer experience is achieved through the delivery of servicing communications.
- Partner with external Creative Agencies, internal Creative Agency (CCOE), Servicing delivery teams, call center teams, Campaign Management and product teams.
- Aid in creation of messaging for voice channel, SMS, push notifications or other channels as needed for the team.
- Ensure Control/Compliance policies and procedures are closely followed throughout all creative development processes.
Job Qualifications.
- 3+ years in Business, Marketing/Servicing or Marketing Management
- Strong Project Management skills
- Proven strategic creative marketer with a strong results orientation
- Strong customer focus and past achievement in applying a customer mindset to shape solutions and approach to realize marketplace potential and meet financial goals.
- Highly capable in driving change and innovation to deliver growth
- Possesses strong communication skills
- Comfortable operating in a highly matrix, complex arena
Self - aware with ability to adapt to various situations


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