Job Description

Reference # : 17-01976Title : SDLC Support Specialist
Location : New York, NY
Position Type : Contract
Experience Level : Start Date : 12/01/2017

- Work actively with team members to analyze and resolve application issues
- Manage incidents and effectively communicate with users
- Provide trending statistics to track and manage application health and support service performance
- Identify alerts/processes that can be automated and then work with Engineering team in automating them
- Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency
- Willing to learn and troubleshoot/support proprietary technologies not available through marketplace. No knowledge of proprietary technologies is required pre-hire

BASIC QUALIFICATIONS - Bachelor's degree (U.S. or equivalent) - Proven experience across the SDLC
- Problem solving in a development or production environment, including experience observing patterns, analyzing root cause and suggesting ideas to resolve issues
- Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions
- Strong customer service and prioritization skills
- One of the following Structured or Object Oriented programming languages: Java, C, C++, VB, .NET, ASP or Angular etc.
- One of the following Scripting languages: Shell script, Perl, JavaScript or Python etc.
- Experience in the Financial Service Industry
- Experience with Atlassian products - Degree qualification in Computer Science or related field



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