Job Description

Reference # : 21-01352Title : Project Manager
Location : Getzville, NY
Position Type : Contract
Experience Level : Start Date / End Date : 09/27/2021 / 01/17/2022

Job Background / context

The Information Services Group (ISG) is responsible for providing innovative technology solutions to our clients across the Institutional Client Services (ICG) organization, through implementing state of the art technologies which promote the collection, storage, analysis, and distribution of trades; providing authoritative sources for reference data across product, pricing, accounts and corporate actions; delivering innovative technology solutions for bankers; research and develop state-of-the-art solutions through our Labs incorporating natural language processing (NLP) and Behavioral Analytics; managing brokerage and market data expenses. The ISG organization works in partnership with clients across all ICG business lines, deploying solutions to increase their competitiveness, through restructuring business processes, simplifying information access, and providing business intelligence around critical data.

The In-Business Control and Regulatory Assurance department is a global team aligned to support the risk and control activities for ISG operations and technology. Main areas of interaction include:
- Accounts Control Group (ACG)
- Client Onboarding Services (COS)
- Entity Data Management (EDM)
- Know Your Customer (KYC)
- Regulatory Legal Analytics Unit (RLAU)
- Risk and Control (R&C)
- Securities and Pricing (S&P)
- Loan Operations
- Issuer Services Group

Job Purpose
The candidate will be responsible for assisting ISG with the project management of a key risk governance and redesign initiative. This will incorporate tracking deliverables as well as hands on support of policy and procedure review for operational functions, all aimed at establishing a strong control framework within Information Services Group globally.
This is an important role, reflective of the increasing criticality of strong risk and control focus within a large operations organisation such as ISG.

Key Responsibilities:

Risk Governance and Redesign Project Management
• Co-ordinate ISG representation for 6 workstreams as part of a Firm wide project to define, identify and assess manual high-risk processes
• Attend update meetings to understand latest status and cover for ISG workstream representative if needed
• Ensure ISG action items in wider project are being completed on time
• Regular tracking and reporting of the project status
• Assist in preparation of monthly control pack for ISG
Loans Process and Control Support
• Work with the Loans operational team on the review of processes and completion of deliverables for the risk governance and redesign project
• Support CAP Validation – validate corrective actions implemented to mitigate risk, and liaise with appropriate groups to ensure timely closure
• Regular tracking and reporting of the project status

• Projects – involvement in other Risk and Control projects at a regional or global level
• Innovation – develop methods to make the Risk and Control team more efficient and ensure local processes are considered in global initiatives.
• Presentations – presentation of open issues, CAPs, KRIs, R&C projects for regional and global partners/ leaders.
• Relationship Management – Develop strong partnerships within the ISG operations groups, as well as other organizations supporting ISG activities (IA, Compliance, etc.)
• Participate in process improvements and ad-hoc projects as needed


• 3 to 5 years of experience in managing projects or leading large initiatives
• Experience with working with a large, global organization
• Experience of an operations environment and awareness of the related risks and controls
• Reference data knowledge


• Organisational and teamwork skills.
• Possess the ability to work with various levels of management and build and maintain effective working relationships
• Strong influence/negotiation skills.
• Able to interact with Auditors, Compliance and Independent Controls Groups as required.
• Excellent written and verbal communication skills and aptitude in communicating with senior management
• Creative, innovative, dynamic, high energy levels with strong initiative.
• Strong analytical and time management skills, excellent attention to details
• Proficient in MS Office products, particularly Outlook, Excel, and PowerPoint

• Independent and strategic thinker
• Planning and organising.
• Ability to work to tight deadlines as part of a team.
• Can make decision quickly.
• Willing to be involved in all aspects of a task.
• Exhibit good attention to detail while focused on delivery.
• Ability to work on several initiatives concurrently and cope with changes in priorities.


• Bachelor's degree or equivalent
• Further risk related qualifications would be beneficial


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