Job Description

Reference # : 20-00767Title : Project Manager
Location : Albany, NY
Position Type : Contract
Experience Level : Start Date / End Date : 08/05/2020 / 08/05/2022
COVID 19 Contact Tracing

This position is necessary to support the Department of Health and the Local Health Department use of contact tracing.

Staff will perform the full range of project management tasks, such as, but not limited to:
• Facilitates meeting with DOH Regional Teams and Local Health Departments to understand user provisioning needs;
• Obtain working knowledge of the system and provide training and information for users;
• Elicit and document user issues, and find appropriate resolution within the same day;
• Follow up with users to ensure all outstanding Help Desk tickets have been enter and resolved as appropriate;
• Escalate blocking issues to Executive Leadership as needed;
• Manage stakeholder contact information;
• Obtain approvals from key stakeholders;
• Create and maintain documentation.


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