Job Description

Reference # : 18-01577Title : Program Manager - Banking Products
Location : Long Island City, NY
Position Type : Contract
Experience Level : Start Date / End Date : 10/22/2018 / 07/21/2019
Description
The Cash product team is part of the larger Cards Product Management organization – responsible for Product and Business Management (P&L responsibility, Strategy and Planning, Budgeting, Strategic Initiatives) New Product Development (Innovation, Portfolio Strategy, Product Development, Product Launch) Marketing Strategy (Targeting, Messaging, Communication strategies) and Customer Experience (all aspects of our Cardmembers' experience through all channels). Cash is a significant strategic focus for the organization, with high visibility and attention given its size and profitability. As the Double Cash portfolio matures, and the Legacy Cash Portfolio declines, engaging and retaining these customers is of critical importance. Holding on to high margin legacy accounts, and building strong margins on Double Cash is a key focus area for the segment, and broader PPM organization. This is a critical role to driving improved customer performance in partnership with Marketing, Decision Management, Risk, Customer Experience and Finance.

Key Responsibilities

Financial Improvement Initiatives: Execute multiple initiatives designed to drive up our margins. These include increasing product trades into Double Cash (e.g. trading certain segments out of Double Cash, testing offers, auto-conversions, and the overall test plan), driving changes in our credit line increase policies in conjunction with Risk and Credit Ops (and managing approvals and logistics for this change through multiple committees), and executing changes in some of the program related to our Cash Rewards (and ensuring our customers are well aware of these programs through all touchpoints, including statements, online, app, etc. all with documented Legal and committee approval). There are likely to be 5-12 initiatives to manage and ensure all are delivering on their commitments, in addition to managing programs that the Product team specifically owns

Ongoing Program Management: Be the point person for any and questions and approvals related to our Existing Customer Management (ECM) programs – this includes conversions, credit line increase, balance transfers, sales growth, loyalty, etc. This includes engaging in and approving creatives, programs, test plans, and providing holistic views across Cash as to what customers are being impacted. Further, be on point for all questions and issues related to Customer Service (phones and digital) as well as any product related issues or questions that may require technical work. Partner with our Product Tech resource to support major product releases on Cash throughout the year

Key Qualifications
- Highly detailed and organized; enjoys the execution of programs and able to absorb disparate pieces of information to form coherent workplans. Partners well and is able to keep a large team on track to ensure execution is completed on time
- A self-starter – can grasp new situations easily and can work almost entirely independently to set up new pieces of execution and ensure every step is included; comfortable identifying the right people to go to and approaching people for help to ensure "no stone is left unturned” in executing the process
- Bachelor's Degree and at least 5 years of work experience; familiarity with financial services and credit cards is a significant asset, but not required
- Able to commit to a 9 month assignment with 4-5 days in the office and being available on all days for ongoing approvals or issues

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