Job Description

Reference # : 18-01509Title : Production Support Maintenance
Location : Tampa, FL
Position Type : Contract
Experience Level : Start Date / End Date : 10/01/2018 / 12/31/2019
Description
Our client, a leading global financial services company, has approximately 200 million customer accounts and does business in more than 140 countries. They provide consumers, corporations, governments and institutions with financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

ROLE: APPLICATION OPERATION SUPPORT

The role is required to provide application support for data and controls system. The role currently exists in Ops to support the legacy application. As we migrate reports/users from 1.0 to 2.0 we are looking to transfer the role to the support team

This role is critical to providing ongoing application support that is currently being performed by the CDO in the interim. The objective is to transition responsibilities from CDO to this role.

RESPONSIBILITIES

- Management of entitlements, monitoring and reviews
- Issue resolution and support – user queries, functionality issues, etc.
- Monitoring of processes and system performance
- Managing pending / overdue workflows with report owners
- Tracking of attestations and evidentiary materials including for prioritized reports (production attestations)
- Managing quarterly confirmation process and support of annual / periodic review process
- Quality assurance – monitoring and reporting of monthly inventory movements (additions, deletions, modifications) and associated reporting
- Escalation management
- User communications and notifications (outages, upgrades, attribute changes, etc.)
- Maintaining user guides and training documentation
- Support ad hoc project needs (incorporating attestations with corporate calendars, CFO attestation process, etc.)
- Support UAT for new functionality
- Contribute to new CRs development
- Work with Technology team on triaging and resolving any issues

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