Job Description

Reference # : 20-01134Title : Production Support Maintenance VULNERABILITY
Location : Tampa, FL
Position Type : Contract
Experience Level : Start Date / End Date : 09/28/2020 / 09/28/2021
Description
Our client, a leading global financial services company, has approximately 200 million customer accounts and does business in more than 140 countries. They provide consumers, corporations, governments and institutions with financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Description:

This is a challenging and exciting opportunity to work on Software Code Quality and Vulnerability Scanning
Tools like BlackDuck, Checkmarx, Sonarqube, Contrast & Prevoty. The team works side by side with Developers& Engineers in providing technical support and onboarding of application to standard Major Global Bank Developers Tools. The Global Function Technology Service has set an ambitious goal to setup secure
development environment and invest in latest technology that improves software code quality and reduces
vulnerabilities. As part of the technology team, you will play a key role in achieving that goal.
The role requires a good understanding of software quality and vulnerability assessment concepts and best
practice in this area. A significant set of challenges revolves around the understanding of multiple
technology stacks and the ability to quickly learn new tool in that space.
Key Responsibilities/Requirements
Support Management:
Troubleshoot technical issues and manage customer expectation.
Reduce recurring issue using root cause analysis.
Proactively monitor and manage infrastructure reliability.
Technology Management:
Upgrade existing product along with Engineering.
Adopt new technology that gives competitive advantage to Banking Developers.
Automate recurring support & monitoring activities to improve productivity.
Vendor Management:
Ensure allocation of quality vendor resource for support and project deliverables.
Proactively manage and monitor vendor deliverables
Qualifications:
Bachelor's Degree in Computer Science/ Related Field or equivalent work experience
6 + years software development experience and 6+ years of technical support experience as a team lead
Strong understanding of software quality and vulnerability assessment using scanning tools and at least
one year of hands on experience with a scanning tool.
4+ years' experience with Linux & Windows (shell/batch scripting & server management), Java, .Net,
LDAP, Active Directory, Oracle/SQL Server database (SQL, backup & recovery)
Must be a self-starter, effective listener, problem solver and team player.
Experience using Service Management Software (Service Now). ITSM certification is a plus.

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