Job Description

Reference # : 21-00846Title : Production Support/Maintenance-Senior
Location : Irving, TX
Position Type : Right to Hire
Experience Level : Start Date / End Date : 07/12/2021 / 04/08/2022
Our client, a leading global financial services company, has approximately 200 million customer accounts and does business in more than 140 countries. They provide consumers, corporations, governments and institutions with financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

-Looking for more of a mid level to junior resource. DOES NOT want senior candidates (10+ years)
-Looking for an attitude that is thirsty to learn. Manager is expecting the ideal candidate to WANT to learn beyond the job description for this group.
-Does not need Ab Initio experience
Candidates should have a good understanding of the basics of application management/support/troubleshooting: availability, performance, maintenance

Job Description Summary: We are looking for Production Support specialists who will be responsible for ensuring 24x7 availability of some of our most business critical applications that require additional focus and problem solving. The candidates should have knowledge of information systems development and their applicability in solving technical problems with exceptional customer service skills, ability to interact with multiple technology groups and a passion for success. As an Application support specialist you will help solve complex issues and work with large teams of professionals located globally, providing technical support to our clients to upkeep critical business operations within the Risk and Compliance space.

-Manage IT infrastructure and production applications
-Handle Incident and request tickets within prescribed SLA and consistently improve on them
-Follow process for technical issue escalation and prioritize technical issue resolution
-Oversee resolution of major system outages ensuring communication to interested parties
-Provide Root Cause Analysis for Major Incidents and business impacts
-Perform health checks and monitoring of applications, batches and system feeds
-Act as a liaison between users, application development and internal technology groups
-Provides technical oversight across systems and applications
-Participate in application releases with deployment into production
-Perform post release checkouts after application releases and infrastructure updates
-Develop and maintain technical support documentation
-Improve productivity by highlighting deficiencies and recommending changes in tools, training, processes, and reporting
-Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
-Applies good understanding of concepts and procedures within own apps support area to resolve issues

-3-5 years' experience in an Applications Support role
-Consistently demonstrates clear and concise written and verbal communication skills
-Good interpersonal skills and a great teammate
-Strong leadership, problem-solving and decision-making skills.
-Capable of Issue tracking and reporting using tools like Excel, PowerPoint
-Ability to plan, organize and prioritize workload
-Communicate appropriately to relevant stakeholders

Education and Experience:
-Bachelor's/University degree or equivalent experience
-Has hands on experience on Unix, Java, Oracle, MS SQL, Microstrategy or other Reporting/BI tools
-Has familiarity with the industry technologies like ECS/AWS
-Familiarity with Governance Risk and Compliance (GRC) or Risk disciplines is a plus
-Must have US work visa.


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