Job Description

Reference # : 20-01324Title : Production Support/Maintenance-Senior
Location : Tampa, FL
Position Type : Contract
Experience Level : Start Date / End Date : 11/30/2020 / 11/26/2021
Our client, a leading global financial services company, has approximately 200 million customer accounts and does business in more than 140 countries. They provide consumers, corporations, governments and institutions with financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.


- Skills required
3 or more years of application support experience.
English language knowledge.
Advanced analytical skills
Experience in UNIX/Linux systems
Experience in SQL and PL/SQL
Experience in Shell Scripting

- Role responsibilities
Perform complex analysis on data to ensure that CDW is behaving according to the defined business rules. Data analysis, data querying joining several tables, understanding different flows and feeds (multiple local processors, different rules by processor and country, processing in CDW, flow to Mantas), code analysis to look for filtering rules, exceptions, etc.
Support the IMR process by creating and maintaining Impact Assessment Documents (IAD)
Ensure availability of the frontends and batch processes.
Accomplish the SLA of batch processes
Be responsible of the resolution of the incidents related to CDW or applications dependent on CDW.
Maintain UAT and Production environments
Provide support to execute processes in UAT and coordinate the promotion into production
Collaborate with development team so as to analyze / suggest improvements.
Be the owner of the problems in production until its final resolution
Escalate issues accordingly


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