Job Description

Reference # : 19-00480Title : Payments Product Specialist
Location : Miami, FL
Position Type : Contract
Experience Level : Start Date / End Date : 06/17/2019 / 06/17/2020
***** Must be Bilingual*****

1. Experience with corporate payment systems. If with Major Global Bank a big plus
2. Bilingual Spanish – English
3. Experience with corporate Information Technology
4. Project management
5. Good communicator and energy to work long hours
6. Corporate Payments Operational experience a plus

Support the LATAM Payments Transformation initiative as a Payments Product Specialist within the regional TTS Payments and Receivables structure for Latin America.

The Latam Payments Transformation is a key strategic regional initiative –aligned with the global Payments Transformation umbrella initiative, at the center of the TTS Strategy - that implies implementing on all Major Global Bank Franchises the "Global Payments Common Core”, the most advanced global platform for very large payment providers. This new platform will put Major Global Bank in a clear leadership position in the region as payment service provider, taking advantage of the changes that new technologies and digitization bring to the markets: instant payments, 24/ 7 services, process automation, integration of digital wallets, elimination of manual activities, digitization of the client journey and several new digital value added services for payers and payees.

As countries move clients from legacy platforms to the new one, there is a complex transition to handle. BAU payments quality services must be maintained at all times during the change. The main objective of the Latam PT Product Specialist will be to support the countries on the BAU payment processes to ensure its reliability and quality throughout the whole transition period. As countries complete the transition, the PT Specialist will focus on supporting the next phase of countries. The PT Specialist may also support the countries on key PT transition and implementation activities if the resource and implementation plan requires so.

Key Responsibilities:
- Work and coordinate with the local Cash Management Head/ P&R Head and Product Manager the execution of BAU local Product payments activities, which may include:
o Monitoring and generation of BAU payment reports for business management, P&L, Major Global Bank policies & controls and regulatory
o Lead ad-hoc multi-functional task forces to resolve significant payment incidents
o Help with payments related escalations: severity analysis, further escalate as needed, resolution management, etc.
o Work with other local areas: Product, Ops, Tech., Client Delivery, Client Management & Sales supporting BAU processes (i.e. , RFPs, non-standard product requests/ client payment issues)

- As required and assigned by the Payments Transformation implementation project, support countries with:
o Coordinate with global, regional and local teams (Prod., Tech and Ops) the implementation and support activities
o Act as the go-between global and local teams on PT implementation work
o Assist in developing and documenting detailed new payment process based on the Global Payments Common Core
o Support the execution of the client migration strategy
o Internal and external communications to ensure proper launching/awareness by targeted audiences
o Support and keep proactive engagement with global, regional and country teams (Ops, Tech., Prod.) towards preparation of Business Cases, BRDs and other related project required activities
o Support and training to internal areas on new capabilities/ functionalities

- Very Good understanding of the payments business, products and markets
- Good knowledge of payment operations (interaction with clearinghouses, channels, etc.)
- Experience on business, control and regulatory product reporting
- Project management experience an important plus
- Proven track record of delivering results, recognized execution skills
- Consistent good performance track record
- 3 years of experience in TTS products or equivalent

- Product Management
- Excellent interpersonal and communication skills
- Comfortable interacting with seniors and complex/ matrix organizations
- Effective presentation
- Strong problem solving and interpretation skills
- Bilingual English and Spanish

- Bachelor's degree required.
- MBA or equivalent a plus

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