KYC Operations Transformation Manager
|Reference # :||21-00435||Title :||KYC Operations Transformation Manager|
|Location :||Jersey City, NJ|
|Position Type :||Contract|
|Experience Level :||Start Date / End Date :||04/19/2021 / 04/19/2022|
KYC Operations Transformation Senior Manager is a senior-level position responsible for driving global KYC Operations transformation program. The overall objective of this role is to lead change management of KYC Operations transformation program at Client.
o Lead global workstreams in KYC Transformation as part of the overall ICG KYC Operations Transformation program
o Produce and communicate management updates on Transformation program
o Host user sessions and document global KYC requirements
o Drive adoption of change and operational readiness
o Perform program management and business analysis of global and regional cross business operational processes to automate and digitize these processes working with technology partners
o Work with businesses, global and regional Operations and Business teams to understand their processes and technology platforms to understand pain-points and opportunities to automate and digitize
o Liaise with Compliance, Operations and Business senior management within business units supported
o Map current and future state process flows and determine impact analysis of changes
o Consult with users and clients to solve system issues/problems through in-depth evaluation of business processes, systems and data flow.
o Identify and communicate risks and impacts, considering business implications of the application of technology to the current business environment
o Manage User Acceptance Testing coordination including test strategy, test plan, test scripts, test reporting and defect management.
o Liaise with Technology staff to ensure that requirements are understood and that functional and design proposals are fit for purpose
o Support testing cycles including providing test cases, executing test scripts, defect remediation and support UAT and business partner test cycles.
o Understand business priorities, documenting requirements and determining solutions in partnership with the internal teams
o Maintain 'Book of Work' for new system releases and enhancements to existing infrastructure
o Identifying industry KYC best practice and driving project to deliver excellence within Client
o Strong Communication Skills
o Ability to operate with a limited level of direct supervision.
o Exercise independence of judgement and autonomy.
o Acts as SME to senior stakeholders and /or other team members.
o Creating and delivering functional presentations in stakeholder meetings
o Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail
o Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Banking, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
o 10+ years of experience
o Working knowledge and experience in KYC/AML requirements, procedures and data
o Experience in data analysis with intermediate/advanced Microsoft Office Suite skills including Excel and Access, PowerPoint, Visio.
o Strong Business Analysis, methodical approach to problem solving and data analysis skills
o Strong Project Management skills
o Experience of LEAN, Six Sigma or equivalent
o Experience of defining/documenting business strategies/requirements
o Bachelor's degree/University degree in Computer Science, equivalent degree or equivalent experience
o Working knowledge of the full SDLC (Software Development Lifecycle)
o Bachelor's degree/University degree or equivalent experience