Proxy Support Specialist

Jersey City, NJ
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Job Description:

The Asset Servicing Team is seeking a seasoned professional for a 6 month engagement who has experience in managing exceptions for both US and Global Proxy support leveraging the Client ICS Platform.

Key Responsibilities:

Provide day to day support in addressing / clearing daily related exceptions and / or client inquiries on all proxy related matters.
Understanding the Proxy process and use of the ICS Platform within Client is an essential component of the role.
Manage any email correspondence related to the proxy process, ensure timely responses and proper resolution of open queries
Develop effective working relationships with both internal and external parties as a result of direct interaction with external Clients, Counterparty's, Traders, and Client Executives
Identify process improvements/breakdowns/control gaps, propose solutions, perform UAT testing, and work with the management/project team to implement across the group

Qualifications and Skills:

Experience in US and Global Proxy Support
Understanding Client ICS Platform
advanced experience level with Excel, Outlook, and experience with web based applications required
Proven record of accuracy and effective time management and prioritization skills with the ability to work in multiple systems and handle high email and event volumes
Must be able to work in a high-pressure environment, with conflicting demands and under tight deadlines
Energetic, flexible, collaborative, and proactive
Strong, influential communicator who is articulate and concise.


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