Marketing Transformation and Delivery

New York, NY
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Marketing Transformation and Delivery Continuous Improvement Analyst – Marketing, Partnerships and Franchise Development

The Marketing Transformation and Delivery Continuous Improvement Analyst is a process oriented critical thinker who will help to design, stand up, and manage the Continuous Improvement Program across the Marketing, Partnerships and Franchise Development organization. The goal of the Continuous Improvement program is to: provide the organization's employees with a base knowledge of the Continuous Improvement framework, empower employees to identify areas of opportunity within their processes, and deliver the technological means to collaborate and execute CI projects. A successful Continuous Improvement program will improve campaign execution cycle times, output quality, and employee engagement and many other metrics.

This role will be essential in the transformation of the Marketing, Partnerships and Franchise Development organization. Initially, there will be a strong focus on supporting the Continuous Improvement manager in designing, testing, and standing up the Continuous Improvement program. After the program is launched, the role will focus on improving the framework based on employee feedback and aid in the adoption of the application being rolled out to support the program.

Key responsibilities include:

• Work with cross-team stakeholders to understand requirements for technology application build

• Aid in testing the Continuous Improvement framework and record improvement opportunities ahead of full program launch

• Create training materials for Continuous Improvement framework and technology application

• Manage employee feedback and provide action plans to improve the Continuous Improvement program

• Lead Continuous Improvement projects aimed at improving specific metrics tied to the organization's goals

• Create reporting and presentations detailing general updates, goal progress, and other actionable insights for Senior Leadership's review

• Support the Continuous Improvement Manager in any ad hoc requests


• 3-5 years of experience in operations, product management, or analytics

• Comfortable collaborating with a wide range of stakeholders

• Ability to understand business needs and translate them into technical requirements

• Demonstrated strategic thinking and analytical skills

• Strong project management skills and discipline to deliver

• Highly organized, detail-oriented, energetic, positive, resourceful, and proactive

• Ability to be a proactive thought leader and suggest 'new ways of doing things'

• Intellectual curiosity and open to differing opinions and approaches

• Exceptional verbal and written communication skills

• Mastery in the creation of documents (e.g., PowerPoint decks for meetings, excel reports, etc.)

• A deep understanding of the Continuous Improvement and Agile frameworks

• BA/BS preferred


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