Systems Engineer-Senior

Tampa, FL
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Our client, a leading global financial services company, has approximately 200 million customer accounts and does business in more than 140 countries. They provide consumers, corporations, governments and institutions with financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.


The Documentum Admin role provides technical expertise to the Middleware Enterprise Content Management (ECM) team. This role requires technology expertise in Abinitio, ETL, Abinitio on Hadoop and Unix/Linux with knowledge of banking industry to support multiple franchise critical Client applications with very tight SLAs and deadlines. Candidate will work independently and is required to be self motivated. The candidate will work with complex and variable issues with substantial potential impact, weighing various alternatives and balancing potentially conflicting needs.

We are seeing someone with experience with Documentum and Imaging technologies preferably with some hands-on with installing, configuring, and maintaining the Documentum and Imaging (Documentum) solutions. The candidate must have willingness to learn other technologies. Also, strong motivation to drive, lead and be successful in their endeavors. The ideal candidate should be technically astute, well organized, proactive and be comfortable discussing issues with business and technical users at all levels.

Strong focus on communication and technical skills, system stability, quality and functionality against user expectations, problem management and resolution, including issue documentation, root cause analysis and trend analysis. Ensure all processes and procedures are always being followed to comply with both internal and external audit and regulatory requirements.

Key Responsibilities:

Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.

Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.

Act as a liaison between users/traders, interfacing internal technology groups and vendors

Participates in disaster recovery testing

Participate in application releases, from development, testing and deployment into production.

perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.

Considers implications of the application of technology to the current environment.

Analyzes applications to identify risks, vulnerabilities and security issues.

Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.

Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.

Exchanges ideas and information

Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.

Performs other duties and functions as assigned in a concise and logical manner.

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Required, maximum file size is 512KB, allowed file types are doc, docx, pdf, odf, and txt