Production Support/Maintenance-Expert

Tampa, FL
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Our client, a leading global financial services company, has approximately 200 million customer accounts and does business in more than 140 countries. They provide consumers, corporations, governments and institutions with financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.



Job Description

Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.





Knowledge/Experience:

- Unix Skills.

- SQL (DML sentences - select , insert, update, delete) , DDL and other is recommended.

- Application server and Webserver Middleware software (Tomcat and Apache is preffered, Websphere, Client, Weblogic) to restart services, review and analyze logs, understanding how code deployment works, etc.

- ITIL Processes.

- Scheduling tools (Autosys is preferred, Control M, Tivoli).

- Monitoring Tools ( Apps Dynamics, splunk, etc).

- 5-8 years experience in an Application Support role.

- Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization.

- Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.

- Issue tracking and reporting using tools.

- Good all-round technical skills.

- Effectively share information with other support team members and with other technology teams.

- Ability to plan and organize workload.



Education:

•Bachelor's/University degree or equivalent experience on Computer Engineering, Computer Science, IT, or related.



Responsibilities for this Role:

•Provide technical and business support for users of Client Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.

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