AML Metrics and Case Management Tool Support Analyst

Tampa, FL
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Our client, a leading global financial services company, has approximately 200 million customer accounts and does business in more than 140 countries. They provide consumers, corporations, governments and institutions with financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

The AML Metrics and Case Management Tool Support person is a professional role centered around supporting the functions of the Financial Crimes Investigations and Intelligence Unit. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Communication and diplomacy skills are required. Regularly assumes informal/formal coordination role within teams. Involved in assisting with the coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization.


• Aid in the coordination of metrics and presentation of commentary .

• Direct and support User Acceptance Testing (UAT) of system enhancements and ensure adherence to defined requirement.

• Partner with business subject matter experts and management to define operational requirements and systems goals.

• Identify clear goals and measurable outcomes of projects then track to completion.

• Develop training materials to educate users on upcoming system enhancements.



• AML Certification (preferred but not necessary).

• 2-5 years prior work experience in a financial institution with job specific work experience in AML.

• Consistently demonstrates clear and concise written and verbal communication and interpersonal skills.

• Advanced proficiency in Excel (including Pivots, Charting, vLookups, etc.), and MS Suite.

• Demonstrated ability to effectively use complex analytical, interpretive, and problem-solving techniques.

• Proven ability to manage multiple activities and build/develop working relationships.

• Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail.

• Self-motivated and detail oriented, master new tasks quickly.


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