Technical Program Manager-Expert

Tampa, FL
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Our client, a leading global financial services company, has approximately 200 million customer accounts and does business in more than 140 countries. They provide consumers, corporations, governments and institutions with financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.


Job Overview:

As a member of Transformation Delivery team, the Program Management Lead will be responsible for one or more technology programs supporting clients. The Program Management Lead is self-motivated and takes initiative to partner closely with dev leads, internal clients, and all other relevant program stakeholders and contributors, to ensure programs are planned, managed and delivered successfully, that they meet client requirements and deliver on defined success criteria, that programs adhere to bank policy and procedures, and that sufficient transparency is provided to stakeholders throughout the life of the program.


Works with wider program team to develop program plans, budgets, success criteria, and other program artifacts.

Tracks status, maintains the plan, generates program metrics and status reports, and conducts status meetings on required cycles. Ensures all stakeholders are informed with the appropriate level of detail.

Continuously evaluates programs to ensure they are meeting standards, adhering to budgets, meeting deadlines and delivering required benefits. Knows program details as well as "the big pictureā€¯.

Drives engagement and accountability of project participants. Ensures the right people provide inputs and approvals at the right times. Is sensitive to global participation, and provides reasonable accommodation for colleagues in different time zones.

Proactively identifies and documents risks and issues, works with team members to define and execute mitigations and resolutions. Ensures appropriate and timely escalations. Accountable for getting programs back on track when necessary.

Knows company policies, procedures, and tools; works with PMO to ensure programs stay compliant with evolving policy and procedures; ensures data is updated correctly and timely in required tools; actively seeks, and works with leads, to identify and implement opportunities for continuous improvement of the program management process.


10 years of work experience, with 5 years experience in IT Program and Project management with a track record of driving results on large scale programs

Success facilitating global and cross-functional teams

Demonstrated ability to think strategically, and analytically, and to creatively problem solve

Strong communication skills (verbal, written, presentation)

Strong interpersonal skills, with proven ability to build relationships quickly, influence colleagues and clients, and increase collaboration among the program participants. Ability to engage at all levels including senior executives

Willing to learn and adopt new tools, new processes

Attention to detail, including spelling, punctuation and stakeholder preferred formatting

Proficient in key software tools such as MS Office tools, Jira, Sharepoint

Capital Markets experience strongly preferred

Knowledge of Finance and Treasury process strongly preferred

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