Senior technical analyst

New Castle, DE
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Our client, a leading global financial services company, has approximately 200 million customer accounts and does business in more than 140 countries. They provide consumers, corporations, governments and institutions with financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.



Role Description:


Senior technical analyst will be responsible for performing Level 3 operations work in the Authentication Services space on the enterprise platform, which is supported by 24 / 7 * 365 days across the globe.
This role will require development knowledge so as to work with application developers in troubleshooting issues related to application code. As such, there will not be direct coding to be done. But, will have to work with developers to solve coding related issues in integrating with authentication services technologies.
Strong ability to utilize Unix and Linux systems like Red hat Enterprise Linux 7.x/ 6.x.
Understanding of Web-server, app servers, DMZ, BIG IP, 3DNS, VIP and Firewalls required to support applications utilizing the authentication infrastructure.
Must be willing to work in an operational support environment with various shifts as required. There is NO night shift. But Shift timing as ex, Tue – Sat (9 AM SST to 6 PM SST or 12 PM SST to 9 PM SST) or Sun – Thurs (9 AM SST to 6 PM SST or 12 PM SST to 9 PM SST) or Mon – Fri (9 AM SST to 6 PM SST or 12 PM SST to 9 PM SST).
The job is heavy on client interaction and requires excellent communication and documentation skills.
Team player should be able to do multitasking and has the ability to work under pressure.
Should have the desire to learn the new technologies and adopt to it.



Responsibilities:


Support business and work with System administrators, developers and analysts with troubleshooting issues related to application coding.
Perform change management and incident management utilizing documented procedures through Service Now (SN) tool
Work with vendor support, System administrators / architects on a regular basis and have the ability to track the issue to closure as Level 3 SME
Ability to read and analyze logs on UNIX, Linux systems from multiple servers
Must have good work ethic and follow documented process
Should have very good attitude and work as a good team player
Should have the agile personality to proactively take a lead role as needed



Skills


Proficiency in scripting and programming languages like JAVA, Javascript, Python.
Experience supporting REST and SOAP API web services calls
Strong understanding of enterprise network - DMZ, BIG IP, VIP, Firewalls, Proxy
Strong verbal and written communication skills



Good to have


Good knowledge on Mobile Platforms (IOS, Android)
Experience with supporting one-time password technology using Voice, SMS, and Biometrics
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