Product Manager

Tampa, FL
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Our client, a leading global financial services company, has approximately 200 million customer accounts and does business in more than 140 countries. They provide consumers, corporations, governments and institutions with financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.


The incumbent will have oversight and experience working in a senior position within the solutions delivery functionality and is required to deem as a seasoned professional for this role.

• Own the product roadmap, execute product strategy, drive action throughout the organization to get product socialized, identify process of product development through the entire deployment life cycle

• Understand changes to product that will impact reporting metrics across all LOBs and reporting teams

• Develops and considers all application testing schedules and release/patches deployment schedules to ensure no conflicts arise

• Writing requirements, scheduling deployments, understanding trouble issue tickets and escalation management

• Oversight and management of all help desk operations and employee's

• Understanding product capabilities, prioritization of enhancements, technology scheduling for releases

• Experience in communicating product releases with insights on key differentiators and messes across multi lines of business

• Understanding of organizational learning and methodical transition to BAU process

• iCoBQ Knowledge

• Monitoring, tracking, escalation, and reporting, of risks

• Manage product efficiency and user success – own the business case

• Manage all aspects of in-life product cycle management, including LOB feedback, requirements, and issues

• Represent the customer (be a proxy) within the development process

• Articulate the product vision, maintain and prioritize the product backlog

• Participate in daily scrum meetings, planning, reviews and retrospectives

• Oversight of Product Development and enhancement initiatives, business analysis, planning, execution, and training

• Stand alone and interaction with other applications and environments

• Ongoing support Understands Business Requirements Documentation (BRD) development

• Partners with CSIS, GFT, CTI, interacting with products

• Product Manager leads the strategy, planning, delivery, marketing and in-life optimization of a product

• Ongoing user support across all time zones, ongoing quality and functionality monitoring

• Program management at the strategic tactical and operational levels

• Product Management of Enterprise CoB Tools including help desk functions, requirements gathering and creation, testing, and production monitoring

• Interface with development teams on regular basis to communicate requirements, enhancements, and issues


• 6 years of relevant experience, including infrastructure technology

• 5-10 years'
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