Production Support/Maintenance-Supervisory

Tampa, FL
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Our client, a leading global financial services company, has approximately 200 million customer accounts and does business in more than 140 countries. They provide consumers, corporations, governments and institutions with financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.



Description:

Application Support



• Primary skill Set : AI Control Center, Oracle , Unix Shell Scripting

• Secondary Skill Set : Bigdata (Arcadia, Impala) , Autosys scheduling, ServiceNow, SQL





The Application Support Lead Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Work and performance of all teams in the area are directly affected by the performance of the individual.



Responsibilities:

• Provide technical and business support for users of Major Global Bank Applications. Lead a critical operational support service, resolving application issues, driving stability, creating efficiency and identifying improvements to drive success for our organization and beyond.

• Manage, maintain and support applications and their operating environments, focusing on stability, quality and functionality against service level expectations. Help define operating standards and processes and ensure essential procedures are followed.

• Develop and maintain technical support documentation.

• Perform start of day checks, continuous monitoring and regional handovers. Expected to adhere to Service Level Agreements, while also promptly raising problems to appropriate technology and business teams.

• Perform same-day risk reconciliations.

• Use a sharp risk lens, including considering impacts to the firm, to assess the impact of production issues and escalate to business and technology management in a timely manner.

• Consider implications of applying new technology to the current environment, identifying risks, vulnerabilities and security issues, then communicate potential impacts and recommend solutions.

• Act as a liaison, interfacing with internal technology groups and vendors.

• Ensure storage and archiving procedures are in place and functioning correctly.

• Formulate and define scope and objectives for complex application enhancements and problem resolutions.

• Develop and review application contingency plans to ensure "always on” availability to user

• Participate in end-to-end application releases from development, testing and deployment into production. Then participate in post implementation analysis to ensure successful system design and functionality
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