Job Description

Reference # : 20-00874Title : IT Specialist
Location : Menands, NY
Position Type : Contract
Experience Level : Start Date / End Date : 10/01/2020 / 07/01/2021

Medicaid Public Health Information Exchange – Data exchange for NYS public health agencies – Promoting Interoperability

This position will enhance public health exchanges to promote the Meaningful Use (MU)/Promoting Interoperability of certified EHR technologies from Medicaid provider participating in the CMS Medicare and Medicaid EHR Incentive program. This position will provide enhanced technical and onboarding support to increase public health surveillance activities of the populations served by Medicaid providers by improving timeliness, qualify, completeness and standardization of data reported to Public Health Registries. This position will support the NYSDOH Public Health Node, inclusive of testing, which facilitates the onboarding and testing for the data transport necessary for reporting. Furthermore, this specialist will provide assistance with maintenance of

production data streams to ensure adequate reporting for Meaningful Use/Promoting Interoperability measures

The consultant will be responsible for end user support and testing the transport software to facilitate the transport in data exchange activities. The consultant will:
• Review release notes with each build for accuracy and completeness
• Document process flows for the end user support in troubleshooting
• Develop and test technical specifications and user instructions so that end users will be able to implement transport appropriately
• Responsible for writing and executing formal user support and troubleshooting procedures to ensure smooth onboarding
• Documents problems and assist in their resolution.
• Defines and tracks user and technical issues in onboarding process
• Test implemented technologies and record results using standard testing strategies including artifacts such as test strategy, test scenarios, traceability matrix, functional test plans, defect management and user acceptance test plan with entry and exit criteria
• Assist with user interpretation of technical specifications and provide clarity in documents based on user feedback
• Identifying root cause of error and delay and taking steps to mitigate future occurrence through new test cases
• Prepare documentation to educate technical and non-technical end users on transport onboarding steps
• Prepare documentation to document troubleshooting process flows and escalation pathways
• Document interactions with clients for later evaluation of service delivery activities
• Consults and collaborates with developers, project managers and other technical staff to resolve complex technical issues


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