Job Description

Reference # : 20-00875Title : IT Specialist
Location : Menands, NY
Position Type : Contract
Experience Level : Start Date / End Date : 10/01/2020 / 07/01/2021
Medicaid Public Health Information Exchange -Data exchange for NYS public health agencies -Promoting Interoperability

This position will enhance public health exchanges to promote the Meaningful Use (MU)/Promoting Interoperability of Certified EHR Technologies from Medicaid providers participating in the CMS Medicare and Medicaid EHR Incentive program. This position will provide enhanced technical and onboarding support to increase public health surveillance activities of the populations served by Medicaid providers by improving timeliness, quality, completeness and standardization of data reported to public health registries. This position will support the NYSDOH Public Health Node which facilitates the onboarding and testing for the data transport necessary for reporting. Furthermore, this specialist will provide assistance with maintenance of production data

streams to ensure adequate reporting for Meaningful Use measures. Furthermore, this specialist will provide assistance with software installation and configuration to maintain adequate reporting.

The consultant will be responsible for interfacing with onboarding Promoting Interoperability/Meaningful Use reporting clients and vendors, facilitating the transport and data exchange activities. The consultant will:
-Provide technical customer support, identifying customer needs, abilities and limitations in implementing data exchange
-Troubleshoot and diagnose hardware and software issues occurring among existing and new data exchange partners
-Provide step by step instruction for solution of end user issues
-Identifying root cause of error and delay and taking steps to mitigate future occurrence
-Review of system, application and network access logs of Windows based systems to identify errors
-Prepare documentation to educate technical and non-technical end users on transport onboarding steps
-Prepare documentation to document troubleshooting process flows and escalation pathways
-Document interactions with clients for later evaluation of service delivery activities
-Communicates effectively with both end users and other technical staff
-Consults and collaborates with developers, project managers and other technical staff to resolve complex technical issues


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