Job Description

Reference # : 18-01344Title : Community Test Manager
Position Type : Contract
Experience Level : Start Date / End Date : 09/17/2018 / 09/13/2019
Our client, a leading global financial services company, has approximately 200 million customer accounts and does business in more than 140 countries. They provide consumers, corporations, governments and institutions with financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

The team is looking for a Community and Test Manager who will be responsible testing community and platform for co-creating the future of banking with customers by inviting them into the conversation and putting new products, features, and experiences into their hands to use as a part of their everyday.

What You'll Do (Position Responsibilities)
- Own the day-to-day management of and test pipeline for the brand Community
- Act as a guide and subject matter expert to product owners as they assess, plan, prepare, execute, and close out tests
- Partner with marketing, design, product, and other internal stakeholders to ensure alignment of the brand and supporting content across the various brand touchpoints (Community, marketing, website, etc.)
- Oversee third-party agencies that support the branded Community and execution of tests
- Implement qualitative and quantitative research techniques to answer key test questions and add context to backend behavioral analytics
- Synthesize test results to deliver actionable insights to specific product owners, while adding to the overall brand narrative
- Close the co-creation loop by contributing to case studies, identifying testing and brand Community best practices, and communicating the impact testers have had on product.

Who You Are (Qualifications)
- 5+ years of experience in user research, online community development or management, Design Thinking, digital experience design and/or Agile software development
- A seasoned synthesizer and an integrated thinker who desires to make the complex clear
- A thoughtful, unquenchably curious person who likes asking "why” and thinking two steps ahead
- A problem solver with a consultative mindset
- A passionate, scrappy innovator who questions the norm and finds better ways to do things
- A people person who can collaborate and persuade
- Quick on your feet, steady under pressure and able to adapt to changes
- Open, honest and direct
- Highly organized, self-directed and detail-oriented


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