Job Description

Reference # : 21-00616Title : Client Experience Lead Analyst
Location : Irving, TX
Position Type : Contract
Experience Level : Start Date / End Date : 05/31/2021 / 11/30/2021

We are looking for a dynamic professional to help drive our Client Obsession program as the Chief of Staff to the US Consumer Bank Head of Client Experience. The Strategy Lead Analyst will help drive the overall team's strategy and agenda, and lead special projects for senior leadership.
The person who takes this role will have excellent communication and negotiation skills, along with the ability to influence at a senior level to shape the strategy for the Client Experience function. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas. This role will provide significant impact to the Client Experience team through complex deliverables.


•Lead projects across their lifecycle: identifying and structuring the problem, analyzing root causes, developing solutions, communicating project results, and obtaining buy-in for change
•Manage all aspects in support of the Client Experience team, including planning, prioritizing and organizing projects
•Develop and strengthen relationships with executives across the business
•Identify opportunities to add value beyond the scope of formal projects
•Contribute to continuous team improvement and management, e.g., provide leadership in recruiting, coach junior staff, etc.
•Efficiently solve complex, ambiguous problems/situations
•Has the ability to operate with a limited level of direct supervision while managing conflicting priorities
•Can exercise independence of judgement and autonomy
•Acts as SME to senior stakeholders and /or other team members
•Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Major Global Bank group, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


•6-10 years experience in financial services
•Strategy consulting experience
•Ability to problem solve, sound business judgment, and demonstrated result orientation
•Outstanding analytical and quantitative capabilities
•Creativity and independent thinking
•Consistently demonstrates clear and concise written and verbal communication
•Collaborative work style; effectively interacts with partners across organizational boundaries/hierarchies. Leadership presence; commands respect and will earn trust of senior leaders. Highly motivated and with enthusiasm for Financial Services industry and desire to master the business.
•Sound working knowledge of financial modeling and can analyze financial statements. Highly proficient in MS Powerpoint and Excel.

•Bachelor's/University degree or equivalent experience, potentially Masters degree


Application Instructions

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