|Reference # :||18-00161||Title :||Business/Process Analyst|
|Location :||Long Island City, NY|
|Position Type :||Contract|
|Experience Level :||Start Date / End Date :||01/25/2018 / 02/08/2019|
Our client, a leading global financial services company, has approximately 200 million customer accounts and does business in more than 140 countries. They provide consumers, corporations, governments and institutions with financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.
The Sr. Business /Process Analyst will work as a member of the Branded Cards Marketing Control team and will interface between Business Users of the enterprise-wide Workflow Manager (WFM) automation application and the technical support/development team.
The candidate's Primary areas of focus will be:
Support of Business Users.
Changes to existing workflow templates to accommodate new/modified business processes.
Proposals for optimizing system functionality and improving overall UX.
Responsibilities include but are not limited to:
Assisting Business Users with resolving system issues/user errors.
Modifying existing workflow templates to accommodate new/modified business processes.
Creating User Acceptance test plans.
Conducting User Acceptance Testing sessions.
Working with Control Team Leads on changes required across Marketing teams.
Conduction a variety of training sessions.
Working closely with the development team to brainstorm and identify application improvements.
Providing visibility to various levels of management on progress against milestones, issues, risks and dependencies via periodic and ad-hoc reporting.
Bachelor's Degree in Computer Science, related disciplines, or equivalent experience.
A minimum of 3 or more years of experience as a business or functional analyst for large projects in the financial services/marketing domain(s).
Experience with a technology consulting company, or in an internal consulting position, is preferred.
Solid understanding of Systems Development Lifecycle and PMO methodologies.
Highly proficient and advanced user of Microsoft Office Application suite –Excel, PowerPoint and Word—especially Excel.
Working Knowledge of SharePoint.
Hands-on experience and knowledge of programming preferred but not essential.
Willingness to roll up sleeves and dive in at all levels.
Unique customer focus; strong record of achievement in applying a customer mindset to shape solutions and approaches.
Demonstrated ability to synthesize, prioritize and drive results with a strong sense of urgency.
Excellent organization skills; Ability to work on multiple concurrent work streams and provide quality deliverables in an efficient, timely manner.
Excellent verbal and written communication skills; ability to clearly articulate and document business and functional specifications in clear, non-technical language.
Ability to act as a liaison between the business (all levels) and application development, analyzing and translating client needs into software specifications.
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Job Status: Contract/Temporary