Job Description

Reference # : 21-01326Title : Business Office Manager
Location : Tampa, FL
Position Type : Contract
Experience Level : Start Date / End Date : 10/04/2021 / 12/04/2022
Our client, a leading global financial services company, has approximately 200 million customer accounts and does business in more than 140 countries. They provide consumers, corporations, governments and institutions with financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Business Office Manager

Job Overview

The Chief of Staff function is part of the Global Functions Technology (GFT) Business Office. The role serves as a strategic advisor and counsel to the leader within GFT that they support. Chief of Staff support the delivery of the group's strategic programs and organization, as well as keeping senior clients and stakeholders informed on day to day activities of the operations. This is achieved through driving activities to meet strategic organizational goals and managing the many tasks that are critical to the efficient and effective operation of the application support function. They are responsible for helping executive leaders manage change and translate the strategic vision to their teams and internal partners, stakeholders and employees. They help achieve integrated organizational goals by defining objectives, measures and protocols, providing the vision and ensuring plans are aligned, facilitating collaboration, and monitoring progress.

o Drive administrative, operational, reporting and quality improvements through partnership with internal teams.
o Manage financial control by applying a comprehensive understanding of the department Profit & Loss (P&L), including appropriate accruals, client allocations, the impact of capitalization, recovery and fixed price contracts in order to improve operational efficiency and productivity.
o Responsible for all cross product technology, regulatory and administrative duties in conjunction with the team, including financial, staffing, quality, risk and regulatory matters.
o Execute vendor management activities, including ensuring legal requirements are met and coordinating contract negotiation and processing.
o Provide oversight of the Business Critical Milestone Reporting process and other reporting processes to ensure quality, efficiency and accuracy.
o Ensure headcount is accurate, real estate is inventoried and planned, and onboarding and termination of resources are managed.
o Work with Technology leadership to support the Business People strategy as well as the Communication strategy for the Business Function.
o Enhance and monitor business management routines and disciplines for your team's compliance with corporate policies.
o Conduct analyses to drive further insights and promote continuous process improvement to best practices for the team.
o Work with Business Managers to ensure clear and timely reporting of new and emerging business management issues to senior management.
o Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Major Global Bankgroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
o Other administrative duties and ad hoc projects, as necessary
o Liaise with Finance, Technology, Risk and Control, PMO, HR, Vendor Management and other Business Office teams to build and maintain the appropriate supporting infrastructure for business management.

o Experience in global and complex settings with multiple stakeholders.
o Strong proven track record in financial analysis and reporting, preferably in a technology or software development organization.
o Candidate should be experienced in program budgeting, expense tracking and vendor financial management.
o Strong Project Management skills
o Strong Resource Management skills with global teams
o Strong leadership, interpersonal and relationship-building skills.
o Excellent Analytical skills.
o Excellent Microsoft Office skills in Excel, Access, PowerPoint.
o Strong team player and work effectively in a matrix organization.
o Proven ability to work in high-pressure environments
o Consistently demonstrate clear and concise written and verbal communication
o Able to adapt quickly to new tools and processes.

o Bachelor's degree/University degree or equivalent experience
o Master's degree preferred

-The Business Sr. Group Manager manages multiple teams through other managers. In-depth understanding of how own sub-function contributes to achieving the objectives of the function. A good understanding of the industry, direct competitors' products and services, is also necessary in order to contribute to the commercial objectives of the business. Requires thorough understanding of strategic direction of the function within the relevant part of the business, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication/negotiation may be necessary. Responsible for executing functional strategy in area managed. Determines approach to implementing functional strategy. Accountable for end results, budgeting, planning, policy formulation and contribution to future strategy of the area(s). Impact reflects size of team managed, strategic influence on the business and interaction with other functions or businesses. Full management responsibility for multiple teams, including management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. May be doing involved or responsible for diverse (cross-discipline) activities. Typically, a direct report to a C16 role and function as an intergral member of the functional leadership team within a country/site location, job family, or line of business.

o This senior leader will own the product profit and loss (P&L) and will lead the team responsible for creating, growing and delivering the P&L, customer product offerings and product pricing. In addition, this role and his/her team will own and drive all digital capability acceleration efforts/projects to provide new, best-in-class digital features and capabilities.
o Additional responsibilities include:
o Identify forward-compatible top talent inside and outside of the organization. Ongoing leadership of the team and creation of an innovative, play-to-win culture
o Partner closely with internal stakeholders to re-design our mobile experience, drive new customer acquisition efforts, deepen existing customer relationships through the refinement and creation of compelling product offerings
o Accountable for business economics, outcomes and roll out of digital acceleration efforts including the development and tracking of Key Performance Indicators (KPIs) to measure business impact and P&L management and tracking against targets
o Establish governance of all initiatives including continuous communication with partner business organizations, as well as compliance and legal departments, to ensure all products are within guidelines and standards


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