Job Description

Reference # : 21-00145Title : Automation Specialist
Location : Irving, TX
Position Type : Contract
Experience Level : Start Date : 02/08/2021
Description
Our client, a leading global financial services company, has approximately 200 million customer accounts and does business in more than 140 countries. They provide consumers, corporations, governments and institutions with financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Key Tasks include
Automation Opportunity Identification:
-Identify opportunities for automation through data analysis
-Categorize and prioritize opportunities through value-add lens
-Identify opportunities through predictive analytics
-Optimize and Improve application support reliability through automation
-Reduce repetitive tasks and support activities & re-engineer support process where needed
-Deliver support service using automated tools
Automation Solution Implementation:
-Understand available automation solution/Tools and apply that to relevant use cases
-Visualize automation solution and create proof of concept
-Deliver support service using automated tools like Chatbot & RunBook automation.
-Collaborate with engineering/architecture practice team to innovate, develop and deploy automation solutions

To be effective in this role, the candidate should possess the following qualities and skills:
" Direct experience working in(hands-on involvement) multi-dimensional development projects/programs with diverse technology stack and global deployments
" 6 + years software development experience and 4+ years of technical support experience as a team lead
" 2+ years hands-on experience in design, development and implementation of automation solutions
" 2+ years hands-on experience with Chef, Ansible, Linux & Windows (shell/batch scripting & server management), Java, .Net, LDAP, Active Directory, Oracle/SQL Server database (SQL, backup & recovery)
" Strong understanding of various automation tools/solutions used in production support organization. Enjoys hands-on programming/scripting work.
" Experience using Service Management Software (Service Now). ITSM certification is a plus
" Solid experience with Chef and/or Ansible
" Exposure to cloud based technologies and frameworks
" Working to deep knowledge of financial products
" Excellent problem solving skills, including the ability to grasp new concepts quickly, lead diverse partners toward reasonable recommendations, and prepare decisions in a logical fashion with supporting impact, to aid in timely decision making
" Must be a self-starter, effective listener, problem solver and team player.
" Excellent written and verbal communication skills; must be able to understand detailed problem resolution discussions and condense pertinent facts for senior leadership


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