Job Description

Reference # : 20-00728Title : Application Support
Location : Tampa, FL
Position Type : Contract
Experience Level : Start Date : 06/29/2020
Our client, a leading global financial services company, has approximately 200 million customer accounts and does business in more than 140 countries. They provide consumers, corporations, governments and institutions with financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Bachelor's degree or equivalent experience in computer science and/or related discipline.
Automation experience with programming languages like Java, Python , Celonis or Shell Scripting

Automation experience with programming languages like Java, Python , Celonis or Shell Scripting

Strong monitoring background with Log Analytics, Synthetic Transaction Monitoring and Application Performance Monitoring tools (e.g. AppDynamics)

Excellent knowledge and demonstrated capability on scripting (Linux Shell Script preferred; Automation of production support processes through scripting (5+ years)

Good understanding of DevOps tools (i.e. Bit bucket, Jenkins, Jenskins2 Pipelines, Automated deployment tools)

Proactively identify automation opportunities in all on-boarding and previously on-boarded applications and support processes.

Coordinate the setup and application of automation and monitoring tools to ensure coverage of environment and efficient use of tools and automation over manual processes.

Data/Analytics -identify and produce dashboards and data extracts to measure and produce analytics that can be used to identify tool/automation enhancements as well as service and efficiency gains.

Automation development skills primarily for developing app -including java, Shell Scripting (Java Script/d3, Perl, PowerShell & Python).

Define and champion operational process and enforce structure, including documentation, training and runbooks, escalations, RCAs and post-mortems to ensure systems are well understood and work smoothly, and recover gracefully in case of unexpected failure.

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