AI Product Owner Business Analyst
|Reference # :||21-00771||Title :||AI Product Owner Business Analyst|
|Location :||Irving, TX|
|Position Type :||Right to Hire|
|Experience Level :||Start Date / End Date :||06/14/2021 / 05/18/2022|
This team works on all the critical dashboards and automation tool for pulling customer feedback from digital surveys, chat, and voice to be able to help digital teams address major pain points proactively to effectively and quickly address customers biggest pain points and help to reduce significant costs and call volumes in operations. This team is working on a product that can scale across geographic regions and organizations.
Act as BA/ Product Owner on team that works on all the critical dashboards and automation tool for pulling customer feedback from digital surveys, chat, and voice to be able to help digital teams address major pain points proactively to effectively and quickly address customers biggest pain points and help to reduce significant costs and call volumes in operations.
This role is accountable for driving our AI goals through the delivery of new tools and capabilities. This individual must have strong project management skills and enough experience with technology to understand what is possible and how to translate business and customer needs into technology requirements and produce quality user stories and maintain the team's AI roadmaps and strategy.
Key Responsibilities Include:
-Drive delivery of new AI tools and capabilities within our Customer Listening Platform
-Serve as project management leader for the delivery of new AI capabilities.
-Evaluate alternative approaches to delivering new capabilities.
-Define IT scrum team priorities for AI projects under his/her management.
-Explain channel decisions to marketing/domain/journey teams.
-Partner with Journey Owners and Marketing from Cards, Retail Bank, and Fintech lines of business to identify, consolidate, and integrate customer and business needs and customer insights to prioritize project needs and requirements.
-Interface with Legal, Compliance, Risk, and ensure strategies and execution for the set of features under his/her control are delivered flawlessly and meet key compliance, risk, and control needs to protect both our business and customer interests.
-Partner with Agile Scrum teams to support and implement best in class digital experiences and ensure progress is being made against project milestones/goals
The key competencies and characteristics of the ideal candidate for this position are:
-Decision quality: Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.
-Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
-Dealing with ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
-Persuasive consensus-builder that is able to gain buy-in from peers and stakeholders with different needs and expectations on the capabilities DCX should pursue.
-Collaborative partner -partner across business areas, build trust, and facilitate working together across silos to build the DCX digital communications platform roadmap and to drive to common solutions/platforms where it can accelerate progress against our business objectives.
-Comfortable w/ technology and data -comfortable working with highly technical personnel (e.g. software engineers, operations specialists, and project managers) to drive consensus on digital personalization platforms and capabilities.
-Strong communicator -ability to communicate complex situations clearly and effectively across all levels within Client's organizational hierarchy as well as different functional areas and have strong written skills in order to product quality user stories for the team.
-Organizational savvy -knowledgeable about how organizations work; knows how to get things done both through formal channels and informal network; understands the origin and reasoning behind key policies and practices; understands the culture of organizations and how to maneuver through them to get things done.
Skills / Knowledge / Experience:
-5+ years' experience in a consumer-focused company with significant experience building Artificial Intelligence and Machine Learning capabilities
-Strong working knowledge of best in class AI tools, capabilities and platforms.
-Experience managing complex cross-org projects and familiarity with agile/scrum development process.
-Familiarity with financial services industry landscape.
-Customer focus; strong record of achievement in applying a customer mindset to shape solutions and approaches and to drive change/achieve business goals.
-Passion and knowledge of digital ecosystems and digital customer experience best practices.
-Ability to concurrently manage multiple projects and assess alternative approaches in rapidly evolving, often ambiguous and complex situations.
-Strong technical acumen with digital channels and AI and Machine learning knowledge desired.
-Strong team player and leader, with excellent interpersonal skills and ability to influence, collaborate and communicate across all levels and across lines of business, internal resources and external vendors.
-Financial Services experience preferred.
-Bachelor's degree required.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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