Job Description

Reference # : 17-00830Title : Operations Support Analyst KYC
Location : Getzville, NY
Position Type : Contract
Experience Level : Start Date / End Date : 06/05/2017 / 12/05/2017
Our client, a leading global financial services company, has approximately 200 million customer accounts and does business in more than 140 countries. They provide consumers, corporations, governments and institutions with financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Job Description
Job Purpose:

The Client Onboarding Team is responsible for implementing and managing a smooth and efficient process to handle all aspects of onboarding a client so that they are ready to do business with Investment Bank. This will involve liaising with clients and several teams in Sales, Legal, Compliance, Credit, KYC, Operations, etc to ensure that time to market is minimized and that transparency can be provided around the process.

Additionally the candidate will be responsible for identifying opportunities to centralize and optimize the processes to constantly improve client satisfaction and the overall group performance. Job Background/context:

The Client Onboarding team is a cross asset class function responsible for both the client experience during the onboarding process and the overall quality of client/customer data. Client Onboarding is part of the Reference Data Operations department within the Information Services Group (ISG)

Main areas of interaction
- Sales
- Compliance
- Legal
- Credit
- Settlement Ops
- Accounts Control Operations/KYC
- Middle Office
- Tax Operations
Key Responsibilities:

- Deliver overall client satisfaction while at the same time meeting the firm's global audit, compliance, risk and control requirements
- Owning the onboarding request from end to end
- Ensuring the continued progression of the onboarding request through the processes as quickly and effectively as possible
- Communicating the status to internal and external parties on a regular basis
- Manage the requests in the pipeline and then provide relevant status updates to end users (i.e. regional head, credit officers, legal heads, desk heads, and general managers)
- Effectively following up with clients in a timely, professional manner
- Providing feedback continually to improve the process
- Manage your own pipelines and be aware of when to escalate issues
- Identify and escalate issues with the processes
- Assist the department manager to create and drive solutions
- Lead small projects and provide subject matter expertise to related projects
- Take an active part in analyzing MIS on end to end processes for tracking turnaround times of deliverables
- Support audit reviews, procedure documentation, policy change communication, and assist with identifying and solving gaps in risk areas.

- BA/BS Degree or equivalent job experience
- 2-3 years of experience in financial services preferably in a client facing operations role
- The candidate should be comfortable in a fast paced, multi-tasked environment, and be customer service orientated
- Possess excellent interpersonal, business writing, and verbal/presentation skills including good communication skills with the ability to be assertive
- A strong understanding of operational processes, challenges and issues
- Past successes in contributing to business transformation projects
- Working knowledge of capital market products is a plus
- Previous Client Onboarding/KYC or similar experience a plus
- Strong analytical and creative solutioning abilities
- Strong communications and presentation skills
- Strong organization skills with high attention to details
- Strong process and project management skills
- Microsoft Office


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