Job Description

Reference # : 17-01341Title : Business Analyst - Outsourcing
Location : Tampa, FL
Position Type : Contract
Experience Level : Start Date / End Date : 08/21/2017 / 08/31/2018
Our client, a leading global financial services company, has approximately 200 million customer accounts and does business in more than 140 countries. They provide consumers, corporations, governments and institutions with financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Position Summary:
This position will be the Single Point of Contact (SPOC) for an assigned Line Of Business (LOB) and/or Region and is responsible for effectively assisting internal Resource & Technology managers with the development, negotiation, and implementation of all Statement Of Work (SOW) between them and their preferred & niche Suppliers in order to deliver required ADM solutions. The SPOC is also responsible for monitoring metrics for all SOW's under their control, tracking progress against agreed targets, and identifying and mitigating areas of risk. In addition, the SPOC is responsible for identifying optimization opportunities in order to mature the portfolio of work.

Primary Responsibilities:
- Accountable for the initiation, management, tracking, & reporting of non-Staff Augmentation SOWs
- Utilize the standard Statement Of Work (SOW) Process & support infrastructure to manage each engagement
- Implement procedures and controls to ensure the LOB/Region adheres to the SOW Process
- Provide support & escalation to LOB/Region in order to facilitate the resolution of issues rising from the activities within the SOW Process
- Leverage support organizations such as Procurement, Legal, Finance, etc. to ensure compliance within the SOW Process
- Identify data sources and manage data collection for the generation of performance metrics
- Provide & review weekly SOW status report with the LOB/Region SOW owners
- Provide & distribute monthly consolidated SOW reports to LOB/Regions
- Build and maintain strong working relationships with LOBs, Regions, and specific support organizations
- Provide/develop tools and best practices in order to mature & improve the overall methodology
Skills & Experience:
- Extensive experience managing medium to large-scale ITO (Information Technology Outsourcing) – specifically ADM (Application Development & Maintenance), preferable for large Financial Institutions in the capacity of either a practitioner or, in a Service Delivery or sourcing capacity
- Strong Experience with various sourcing options (T&M/Fixed Price, on-site, off-site, off-shore and package implementation), as well as SLA development
- Strong Relationship management (domestic & international marketplace), contractual management, negotiations, supplier management and governance
- Good understanding RFI/RFQ/RFP processes
- Good understanding of niche/emerging regional ITO/BPO providers & Global providers
- Excellent oral and verbal communications skills
- Ability to engage and persuade managers and executives so as to close the gap between client expectations and provider capabilities


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